How long will my move take?
The time required for your move can vary depending on several factors, including the size of your home, the distance between locations, access conditions (such as stairs or elevators), the total number of items, and whether full packing services are included. Every move is unique, and once we review the full details of your relocation, we’ll be able to provide a more accurate time estimate.
Can I request 3 movers?
Yes. We recommend requesting 3 movers if your move is expected to take more than 5 hours or if it involves multiple flights of stairs, overweight items, or a large volume of belongings.
What is Double Drive Time?
Double Drive Time (DDT) is a standard practice for hourly moves where travel time between the pickup and destination is applied twice to account for the round trip. This is done in accordance with California moving regulations.
Do you charge extra for stairs?
No, we do not charge extra for stairs.
What truck sizes do you offer?
We offer several truck sizes to fit different types of moves. Our standard trucks are 17’ and 20’, which are ideal for most moves from studio apartments to three-bedroom homes. For larger moves, we also offer a 26’ truck at a different rate. If you're unsure which size you need, feel free to contact us and we’ll be happy to help
Can I request a COI?
Absolutely. COIs are available upon request. We kindly ask that you request it at least 3 days in advance or at the time of booking so we can process it on time.
Our Protection Service
How do you protect my furniture?
We carefully protect all furniture using moving blankets and shrink wrap before loading it onto the truck to ensure safe transportation.
Do you provide wardrobe boxes for hanging clothes?
Yes, we provide wardrobe boxes that allow clothes to stay on hangers, helping keep them protected, organized, and wrinkle-free during the move.
Do movers disassemble and reassemble furniture?
Our moving crew is equipped with the tools needed to disassemble and reassemble furniture. Please note that assembling brand-new furniture is subject to an additional fee.
Do you offer packing services?
Full packing services are available. Please contact us for more information about service options and available packages.
Do I need to empty my dresser drawers before the move?
Yes, all dresser drawers must be emptied before the move to help prevent damage during transportation.
What items are not accepted by movers?
Our moving services do not include the transportation of pets, firearms, illegal substances, hazardous materials, or live plants.
Do I need to be present during the move?
Yes. You or a designated representative must be present to meet the foreman and review the details. We recommend staying with the crew until the move is completed.
How do you pack TVs?
We protect TVs by wrapping them with protective materials and securing them carefully in the truck to prevent movement or damage during transportation. If available, we also use TV boxes for added protection.
Can movers mount or remove my TV?
Yes, our movers can take down and mount your TV if needed. Please let us know in advance so we can provide pricing and arrive prepared with the proper tools.
Will my floors and carpets be protected?
We use floor runners and furniture blankets to help protect your hardwood floors and carpets during the move. For full protection, we recommend installing plastic floor covering prior to our arrival.
How do you protect mattresses during the move?
Mattresses are protected using high-quality mattress covers to keep them safe from dirt, dust, and damage throughout the move.
Simplifying the Moving Process
How far in advance should I book my move?
Moves can be scheduled with as little as one day’s notice. However, we recommend booking at least 4 days in advance to secure your preferred date and time. For weekend moves, we suggest booking at least 2 weeks ahead.
When do I pay for my move?
Payment is due on the day of the move once the job has been completed.
What payment methods do you accept?
We accept credit cards, debit cards, Zelle, and cash. A 5% transaction fee applies to all card payments.
Do you have a cancellation fee?
Cancellations made with at least 72 hours (3 days) notice will not incur any fees. Cancellations made after this period are subject to a $60 fee. Moves canceled or rescheduled after 2:00 PM the day before the move are subject to a minimum charge of one hour of service. We appreciate your understanding, as last-minute changes impact our schedule and make it difficult to rebook the reserved time.
Can I reschedule my move?
Yes, rescheduling is possible. Please provide at least 72 hours’ notice so we can accommodate your request without any additional charges. Changes made after this period are subject to a $60 fee.
How late do your movers work?
Our movers work until each job is completed, unless there are building restrictions or time limitations in place.
Moving Day is Finally Here!
Can I help during my move?
For safety and insurance reasons, customers or any third party are not permitted to physically participate in the moving process. Our trained movers will handle everything safely and efficiently.
Can I ride in the moving truck?
For safety and insurance reasons, customers are not permitted to ride in the moving truck with the crew.
When does the booking time start and end?
The booking time starts when our team arrives at the pickup location and ends once the last item has been unloaded at the delivery location.
How can weather affect my move?
Weather conditions can impact safety and efficiency. In severe conditions, we may need to reschedule for safety reasons. If conditions allow, we proceed as scheduled while taking proper precautions.
What should I do if items are damaged after my move?
Please email info@californiabaymovers.com. Our Claims team will review your case and respond within 3 to 5 business days. To speed up the process, please include photos and details of the damage.
Do I have to tip my movers?
Yes. Tipping is greatly appreciated as recognition of the hard work and care our professional movers put into every move.