How long will my move take?
The time required for a move can vary depending on factors such as the size of your home, distance between locations, access conditions, total number of items, and whether packing services are needed. Every move is different, and our team will provide a more accurate estimate once we review the details of your move.
Can I request 3 movers?
Yes. We recommend requesting 3 movers if your move is expected to take more than 5 hours or if it involves multiple flights of stairs, overweight items, or a large volume of belongings.
What is Double Drive Time?
According to the regulations set by the California Public Utilities Commission (CPUC), all moving companies operating in California must abide by these laws. These regulations specify the costs that can be passed on to customers. For hourly moves within the state of California, moving companies must charge customers double the amount of time it takes to drive from the pickup location to the destination and back.
Do you charge extra for stairs?
No, we do not charge extra for stairs
What truck sizes do you offer?
We offer several truck sizes to fit different types of moves. Our standard trucks are 17’ and 20’, which are ideal for most moves from studio apartments to three-bedroom homes. For larger moves, we also offer a 26’ truck at a different rate. If you're unsure which size you need, feel free to contact us and we’ll be happy to help
Can I request a COI?
Absolutely. COIs are available upon request. We kindly ask that you request it at least 3 days in advance or at the time of booking so we can process it on time.
Our Protection Service
Will you shrink wrap and protect my furniture?
Yes, it is always a part of our service to protect your items with moving blankets, mattress covers and shrink wrap before placing them on the truck.
Do you provide boxes for hanging clothes?
Yes, we provide 2 boxes for hanging clothes. These boxes are specially designed to keep your clothes secure and wrinkle-free during the move.
Will the movers disassemble or re-assemble furniture if needed?
The moving crew will come equipped with a set of tools to handle any necessary disassembly or reassembly. However, they are unable to disassemble or reassemble electronics, elliptical machines, bunk beds, or new furniture.
Do you provide packing services?
As part of our standard service, clients are expected to pack all their belongings in boxes. If full packing services are required, please contact us for a quote.
Do I need to empty my dresser drawers before the move?
Empty dresser drawers are a must when moving. This will help ensure the safety of your belongings and prevent any damages during transportation.
What items are not accepted by movers?
Our moving services do not cover the transportation of pets, firearms, illegal substances, hazardous chemicals, or live plants.
Is it necessary for me to be at my home during the moving process?
To ensure a successful move, you or someone you designate (please provide name and contact information prior to the move) to be present to meet the foreman and discuss move details. We suggest that you or your representative stays with the moving crew until the move is finished.
How do you pack TV´s?
We can pack a TV with furniture blankets and plastic if the original TV box is not available.
Will the movers unmount my television?
We can assist with dismounting and mounting televisions, but it's not included in our standard moving service. There would be an additional charge for this service. Please feel free to reach out to us for a quote and further details.
Can I expect my hardwood floors and carpets to be protected during the moving process?
We use floor runners and furniture blankets to protect your floors during the move. If you require full protection, we recommend purchasing plastic film to cover your floors completely before our arrival.
Simplifying the Moving Process
How far ahead should I schedule my move?
Moves can be scheduled with a minimum of one day's notice. To secure the date and time of your preference, it is best to book at least three days in advance.
When do I pay for my move?
Payment is due on the day of the move after the job has been completed.
What forms of payment do you accept for your services?
We accept a variety of payment methods, including credit cards, debit cards, Venmo, Zelle, and cash. Our goal is to make payment as convenient and easy as possible for our clients. Please note that a 5% transaction fee is charged for card payments.
Do you have a cancellation fee?
You may cancel your reservation with a notice of 72 hours without incurring any fees. If you cancel after the 72 hour window a $50 cancellation fee will be applied. Moves cancelled or rescheduled by the customer after 2:00 PM on the day prior to the scheduled move are subject to a minimum charge equivalent to one hour of service. These last-minute cancellations impact our business, as we have reserved the date and time for the move, and it is uncommon to secure a replacement job for the following day.
Is it possible to reschedule my move?
Yes, it is possible to reschedule your move. Please give us 72 hours' notice so that we can accommodate your request without any charges.
What is the latest time the moving crew operates?
Our movers will continue working until the job is finished, unless there are restrictions from the building.
Moving Day is Finally Here!
Can I assist on my moving day?
It is not recommended or allowed for customers to physically participate in the moving process. This is typically for safety and insurance reasons. The movers are trained professionals and are equipped to handle the moving process efficiently and safely. For your own safety, it is best to allow the movers to handle the move without any interference or added risk.
Can I go in the truck along with the movers?
No, this is not possible due to safety and insurance reasons.
When does the booking clock start and stop?
The booking clock starts as soon as our team arrives at the pickup location and ends when the last item has been unloaded at the delivery location.
How can the weather affect my move?
As a moving company, we understand the significant impact weather can have on a move. Adverse weather conditions can make the moving process more challenging and potentially hazardous. In the event of inclement weather, we closely monitor the situation and take necessary precautions to ensure the safety of both our customers and crew. Depending on the severity of the weather, we may need to reschedule the move to a later date. However, if the weather conditions permit, we will do our best to carry out the move as scheduled while implementing appropriate safety measures.
What steps should I take if I have damaged items after my move?
In the unfortunate event that something gets damaged, it is our policy to make sure we address the situation and resolve it in a fair and timely manner. Please email info@californiabaymovers.com and our Claims team will review the situation and get back to you within 3 to 5 business days. To expedite the process, please include photos and any information you can share about how the damage occurred in your email.
Do I have to tip my movers?
Tipping is required and is greatly appreciated as a gesture of satisfaction for the movers' service. Any amount is greatly appreciated as a recognition of a job well done.